Refund Policy

At Cubrey, customer satisfaction is our top priority. We understand that sometimes digital products may not meet your expectations. To ensure a smooth and fair process, we have established the following refund policy for digital products purchased from our platform.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:
1. Request Period: Refund requests must be made within 14 days of the purchase date.
2. Usage Limitation: The product must not have been significantly used or downloaded in excess of what would be considered reasonable for evaluation purposes.
3. Proof of Purchase: A valid proof of purchase, such as an order number, receipt, or transaction ID, must be provided.

Non-Refundable Products

The following products are not eligible for a refund:
1. Custom or Personalized Products: Digital products customized or personalized at the request of the customer.
2. ubscriptions: Monthly or yearly subscription fees that have already been charged.
3. Sale Items: Products purchased during a sale or promotion are non-refundable unless explicitly stated otherwise.

How to Request a Refund

To request a refund, please follow these steps:
1. Contact Customer Support: Send an email to our customer support team at [email protected] with the subject line "Refund Request: [Order Number]".
2. Provide Details: In the email, include your order number, the name of the product, and a brief explanation of why you are requesting a refund.
3. Await Confirmation: Our customer support team will review your request and respond within 5-7 business days.

Processing Refunds

If your refund request is approved:
1. Notification: You will receive an email confirming the approval of your refund.
2. Refund Method: The refund will be processed using the original method of payment.
3. Timeframe: Refunds may take up to 10 business days to appear in your account, depending on your payment provider.

Additional Information

1. Partial Refunds: In some cases, partial refunds may be granted at the discretion of Cubrey.
2. Support Services: Fees for additional services such as technical support, installation, or customization are non-refundable.
3. License Revocation: Upon approval of a refund, your license to use the digital product will be revoked, and you must delete all copies of the product from your devices.

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected].

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Cubrey reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.

Effective Date: 6/3/2024

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By purchasing our digital products, you agree to this refund policy. Thank you for choosing Cubrey.

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